by James Hicks-Williams 11.09.2019
My first month at WeGift
My name is James and I am one half of the Customer Success team at WeGift. I’ve spent the last 3 years in the tech startup scene, working on customer retention and success with different companies around the world. Originally my plans were to be a lawyer (hence the law degree!) but realised this wasn’t the right path for me. Startups were a really appealing alternative because I want to make an impact in a small company, to be able to see my contribution, to be flexible and fast-moving. I enjoy building relationships with customers but also building processes and trying to make these as simple and efficient as possible. I get a lot of satisfaction finding better ways of doing things.
After gaining some great experience at some great start-ups I wanted to continue my career with a company that was aiming to experience a high level of growth in the next 12-24 month...